Returns & Exchanges

At NOVA MODA, we want you to shop with confidence and enjoy every piece you choose. Please review our return and exchange conditions before placing your order.

7-Day Return Window

Requests for eligible size-related returns or exchanges must be submitted within 7 calendar days of delivery.

All returns require prior approval. Once approved, we will provide return instructions and the designated return address.

Return Eligibility

Items must be unworn, unused, unwashed, and in their original condition, with all tags and original packaging included.

Please carefully review the size guide provided on each product page before ordering.

Size Exchanges & Store Credit

If an item does not fit, you may request a size exchange within the 7-day return window.

Exchanges are subject to product and size availability. If an exchange is unavailable, an approved size-related return may be issued as store credit toward a future purchase.

Store credit does not expire.

For size-related returns where the correct item and size were delivered, customers are responsible for return shipping costs.

We do not accept returns due to a change of mind, personal preference, or simply no longer wanting an item.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, significantly different from its description, or incorrect, please contact us promptly with your order number and photographs of the issue.

We will review the issue and arrange an appropriate resolution, including a replacement or refund where applicable.

If we require a defective, damaged, or incorrect item to be returned, NOVA MODA will cover the return shipping costs.

Your applicable consumer rights remain unaffected.

Return Shipping & Instructions

All returns must be authorized before being shipped. Return addresses and instructions will be provided by email after approval.

For approved size-related returns, customers are responsible for return shipping costs, which vary depending on the carrier, package size, and destination.

We recommend using a trackable shipping method and keeping your shipping receipt.

Please do not send merchandise to any address that has not been provided in your approved return instructions.

Processing Time

Once an approved return has been received and inspected:

  • Store credit is typically issued within 2–4 business days.
  • Approved refunds are typically processed within 5–7 business days. Your bank or payment provider may require additional time to post the funds.

Non-Returnable Items

The following items are not eligible for discretionary returns or exchanges:

  • Items marked Final Sale.
  • Lingerie and intimate apparel.
  • Items that have been worn, washed, altered, or damaged after delivery.
  • Items returned without prior authorization.

These restrictions do not limit applicable rights regarding defective, damaged, or incorrectly supplied items.

Need Assistance?

For return requests, exchanges, or questions, please contact us at novamodahub2000@gmail.com.